How do I return my order?

If you do not wish to keep your purchase, you are required to inform us of your decision within 30 days after receiving the products. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:

• Contact us via our chatbot at the bottom of the page - it will gather all the necessary information and pass it on to our Customer Care team. 
• Send an email to sevice@beerwulf.com. 

Please be aware that agents are available from Monday to Friday between 9 a.m. and 4:00 p.m.

While cancelling an order, please always keep your order number at hand. The order number is stated in your order confirmation email and starts with PO or BW. Together, we will schedule a drop off or collection for the product in order to proceed with the cancellation. This will be done through Yodel. Once the order is returned to us and received by the warehouse, we will reimburse you the amount paid for the products along with any delivery costs that you incurred. We will bear the cost of any returns made through the Yodel return services. The products must be returned no later than 14 days after you give notice of cancellation.

For "Sale" products purchased at a reduced price with short BBD (best before date) the returns period is 14 days.