After three attempts, the package will be kept at your local service centre for a week before being returned to Beerwulf. You should contact Customer Care. You can send an email to sevice@beerwulf.com, or use our chatbot to be passed on to an agent. Agents are available from Monday to Friday between 9 a.m. and 4:00 p.m.
There will be a Delivery Attempted card and you will be able to communicate their redelivery preferences with your tracking code. With your tracking code, you can follow your parcel, change your delivery date or even request an amendment to the delivery address. Pickup from a nearby Yodel Service Center is also an option. You can check (or change) the delivery of your parcel on Yodel's website or in the Yodel App, which is available via iTunes and Google Play.
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