It is important to check your package on delivery. Check for example if the cardboard is damaged or moist. In such a case, take a moment to assess the damage with the delivery person. The delivery person will digitally register the damage, just like when you sign for the package. Ensure that the screen says ‘damaged shipment’.
If you don’t notice the damage until later, please let us know as soon as possible, and no later than within 30 days of the delivery. You can send an email to sevice@beerwulf.com, or use our chatbot to be passed on to an agent. Agents are available from Monday to Friday between 9 a.m. and 4:00 p.m.
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