TEMPLATE: [Freshdesk]_[Batch+BBD documentation & how to locate them on kegs]_[Global]

Modified on Fri, 26 Dec at 12:46 PM

Market	Global / All markets
Requires L2 escalation?	❌ No
Login details	N/A
Links / Documents	N/A
Important Notes	Always document batch information and BBD correctly in Freshdesk. Use DD/MM/YY format for all dates (BBD and Production date). Request batch info, pictures/videos, and order numbers as soon as possible. Some Blade kegs have just a month and year as production date or BBD (HK, Tiger); convert these dates to the last day of the month. Blade keg batch numbers may vary by brand; always check carefully.
Ticket Fields needed	Batch number field: Lot number, Product number, Production time/date (everything except BBD). Please make a space between the number sections BBD field: Best Before Date in DD/MM/YY format.
Keywords	Freshdesk, Batch number, BBD, Best Before Date, Lot number, Production date, Production time, Blade keg, SUB keg, Draft keg, Ticket fields

Instructions

Batch number field: Add Lot number, Product number, and production time/date. If it is the production date instead of time, please use the same format for date as for BBD below (DD/MM/YY)
BBD field: Add Best Before Date in DD/MM/YY format.
Example:

Batch info: L2238 82627 18:42  BBD: 03/07/25

L3180 82627 08:21 28/03/24

Lot number: First part (L3180) → Year and day of year.
- 3 = 2023
- 180 = day 180 → 29 June
Product number: Second part (82627) → Country and line code.
- 826 = UK
- 27 = Tadcaster line

Here are some examples of different formats on different Blade kegs:

Alfa 8L BLADE keg - batch details read as follows: L5049 300Q 09:35 18/11/25

In the picture below, you can see the batch information about a Heineken, Heineken 0.0% and Tiger Blade keg.

In this specific case, the keg information should be documented as follows:

L2238 82627 18:42

If you have any questions or feedback, reach out to your TL.