When trying to place an order, I receive a notification that payment is not possible.

Modified on Thu, 27 Mar at 5:43 PM

Check whether the information you entered contains any errors and try again, or try a different payment method.

The following conditions are ideal for enabling a successful order:

  • Use the browser Google Chrome
  • Delete browser history and cookies
  • Refresh the website and log in again

Alternatively, you could order from a different device.

If you still experience difficulties please contact the customer service department via the link below.

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