Do you have a complaint about our service or our products?

Modified on Thu, 24 Apr at 9:10 AM

Our aim is to help solve any problem as quickly as possible. You can contact Customer Care via email to sevice@beerwulf.com, or use our chatbot to be passed on to an agent. Agents are available from Monday to Friday between 9 a.m. and 4:00 p.m.


Any formal complaints will be actioned by the team and then fed back to management, to allow us to continue to improve our services and products.  Please note, management do not personally handle complaints and will not reply to individual requests.


If you are not satisfied with the help you receive, you can raise your complaint via the European ODR Platform.

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